Agentic AI for Telco's
Transforming network, customer & corporate operations with governed, autonomous AI agents.
YOUR PREFERRED CHOICE
Telcos are moving from AI Pilots to Production Agents.
Australian telecommunications carriers face flat service revenues, rising network & energy costs, & customer expectations set by digital-native brands - all on top of decades of accumulated BSS/OSS complexity.
In response, every major Australian operator is now embedding AI into customer service, security & infrastructure management - moving beyond isolated experiments into core workflows.
The differentiator in 2026 is no longer having AI use cases. It is the ability to put governed, autonomous agents into production - safely, at scale, & with returns a CFO can audit.
Why Agentic AI for Telcos?
EXPERTISE
48% Run Agentic AI
48% of telecom enterprises now run agentic AI in at least one core business function - nearly double the cross-industry average.
60-70% Reduction
60-70% reduction in mean time to repair reported from AI-driven operations tooling at a major Australian carrier.
380+ AI Use Cases
380+AI use cases identified for deployment at scale by Australia's largest telco - with CFO scrutiny on every dollar of return.
RESULTS
CTO - Resilient, Self-healing Operations
Agents that triage alarms, predict faults & cut mean-time-to-repair.
Cleaner integration & data flow across CRM, BSS & OSS.
Engineering capacity freed from manual toil & swivel-chair work.
CDO - Trusted Data, Governed AI
Data quality scored & repaired at source,
before it breaks downstream.
Auditable, explainable agent decisions with human-in-the-loop controls.
Responsible-AI frameworks aligned to Australian regulatory expectations.
CFO - Measureable, Defensible Returns.
Lower cost-to-serve, licence & infrastructure spend.
Revenue leakage & unmet supplier SLAs identified & recovered.
Benefits tracked per use case - ROI you can
take to the board.
We have overlayed what we hear from ANZ CFOs onto our analysis of 27 use cases, & bundled them into six opportunity areas — productised, priced & ready to deploy.
Opportunity Areas for the Office of the CFO.
Continuous reconciliation
Auto accruals & journals
Variance & flux
-50% close days | -50% manual journals
Touchless 3-way match
AP exception triage
Vendor master hygiene
>80% touchless | -40% AP FTE redeployed .
Dynamic payment timing
Vendor master hygiene
Continuous controls
5-10% spend recovery | 100% SLA cover.
Cash application & remittance.
Disputes & deductions.
Journal anomaly detection.
1-3% recovered | <24h leak detection.
Auto-generated MBR
Variance & flux commentary
Driver-based forecast
80% MBR Prep | 100% ontime decks.
SKU/customer/channel profitability
On-demand scenario
FX exposure (where relevant).
SKU/customer P&L in <24h | 3-5x faster
Use Cases - Agentic AI across the Telco value chain
Network Operations
Self-healing agents triage alarms, predict faults & act before customers feel the impact — driving MTTR down.
Service Provisioning
Agents validate & repair order data at entry – fewer stalled orders, escalations &
avoidable truck rolls.
Customer Operations
Revenue & Billing Assurance
Agents reconcile usage, contracts & invoices
continuously – catching leakage & unmet
SLAs early.
Field & Workforce
Procurement & Contracts
Employees and customers get answers from enterprise data in plain language - no SQL, no swivel-chair.
RPA and intelligent automation execute high-volume, rules-based work reliably & audibly.
Specialised agents coordinate across CRM, BSS and OSS to complete end-to-end processes, with humans in the loop.
Self-healing, self-optimising systems that detect, decide and act within governed guardrails.
WHY US? Deep Roots in Australian Telecommunications
We’ve been working inside Australia’s carriers since our founding – this isn’t our
first telco.
Carrier Experience
Network-heavy Adjacents
Scale that Transfers
Trusted by industries. Proven at scale.
Adoption & Scale
SimplyAi is not just about ideas, it’s about execution. Our AI solutions are deployed across industries, teams, & platforms, helping businesses move faster, smarter, & with confidence.
Across Australia & New Zealand - with carrier clients from the start.
Business solutions in production across our client base.
In 12+ sectors - BFSI, government, infrastructure & telecommunications.
From strategy to delivery, across departments & regions.
TRUSTED IN INDUSTRY
Teleco & Infrastructure Clients
Proof - Agentic AI Delivered at Scale for Australian Enterprises
Agentic contract intelligence
AI agents over supplier contracts & SLAs covering $385M in annual procurement spend - preferential terms negotiated, unmet SLAs caught & costs recovered.
AWS BEDROCK - CLAUDE - TEXTRACT.
Agentic Order Optimisation
ML-driven agents replaced manual concrete order allocation - fewer delays and errors, higher truck utilisation, measurable revenue uplift.
ML ALLOCATION - INTELLIGENT AUTOMATION.
Multi-agent platform at enterprise scale
Scaled conversational AI from an IT pilot to an enterprise-wide, multi-agent Copilot Studio platform serving 60,000 users.
MICROSOFT COPILOT STUDIO.
AI Governance at Scale
AI governance framework rolled out across 100% of ANZ AI initiatives in four months - non-compliance risk down 85%, governance effort down 60%.
GOVERNANCE - HITL -MODEL MONITORING.
A low-risk path from ideas to operating agents
Next steps.
01
AI Immersion Day
“Art of the Possible” with your Senior Leadership Team.
- Executive alignment on where agentic AI creates value for your operations
- Prioritised use-case pipeline mapped to measurable business outcomes
02
Four-week Pilot
One operational stream, measurable from week one.
- e.g. provisioning data quality with MLVizz —read-only connections, no disruption
- Success metrics agreed with your SMEs up front; results you can audit.
03
Scale with a CoE.
Governed agent lifecycle, enablement & operations.
- CoE operating model, governance guardrails & human-in-the-loop controls
- Enablement, adoption and managed
services to run agents in production.
Built on trusted platforms. Powered by SimplyAi.
Technology Partnerships
SimplyAi partners with leading technology providers to deliver secure, scalable, & intelligent AI solutions. Our platform ecosystem is designed to integrate seamlessly with your existing infrastructure, so you can innovate without disruption.
SimplyAI Turns AI into ROI
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